Refund Policy
Refund Policy
At galileeherbs, we want our customers to be satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a 30-day refund policy.
To be eligible for a refund, you must first contact our customer service team at [email protected] to obtain a return authorization. You must return the item(s) in their original packaging and in the same condition as when you received them.
Once we receive and inspect the returned item(s), we will issue a refund to your original payment method. Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs.
If you received a defective or damaged item, please contact our customer service team within 48 hours of receiving the item, and we will send you a replacement or issue a refund.
Please allow 3-5 business days for the refund to be processed and for the credit to appear on your statement.
If you have any questions or concerns about our refund policy, please contact our customer service team at [email protected].
At galileeherbs, we want our customers to be satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a 30-day refund policy.
To be eligible for a refund, you must first contact our customer service team at [email protected] to obtain a return authorization. You must return the item(s) in their original packaging and in the same condition as when you received them.
Once we receive and inspect the returned item(s), we will issue a refund to your original payment method. Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs.
If you received a defective or damaged item, please contact our customer service team within 48 hours of receiving the item, and we will send you a replacement or issue a refund.
Please allow 3-5 business days for the refund to be processed and for the credit to appear on your statement.
If you have any questions or concerns about our refund policy, please contact our customer service team at [email protected].